Privacy Policy

Last updated: 25 August 2026

MarKay Outdoors respects your privacy and takes the protection of personal information seriously.

This Privacy Policy explains how MarKay Outdoors collects, uses, stores and shares personal information when you use our website, purchase products, enquire about or book equipment hire, communicate with us, or otherwise interact with our business.

Information We May Collect

Depending on how you interact with MarKay Outdoors, we may collect information including:

your name;
phone number;
email address;
billing or delivery address;
information supplied when making an equipment hire enquiry or booking;
information required to administer a hire agreement;
driver’s licence or identification information supplied as part of our equipment hire process;
signatures provided for hire documentation;
product order and transaction information;
payment and billing information;
correspondence and customer-service communications;
information you voluntarily provide through website forms;
device, browser and website usage information; and
information collected through cookies and similar technologies.

We only seek to collect information reasonably required to operate our business, provide our products and hire services, protect our equipment and customers, and administer transactions.

Equipment Hire Information

When you enquire about or hire equipment from MarKay Outdoors, we may require additional information to establish and administer the hire.

This may include your contact details, address, identification information, driver’s licence information, business details where applicable, hire documentation and signature.

This information may be used to:

verify information provided for the hire;
prepare and administer hire agreements;
communicate about bookings, collection and return;
manage payments, bonds and other hire-related transactions;
identify equipment associated with a booking;
manage damage, loss, late returns or other hire-related matters;
maintain appropriate business records; and
meet applicable legal or regulatory requirements.

Online Orders and Retail Products

When you purchase products through our website, we collect information necessary to process and fulfil your order.

This may include your name, contact details, billing and delivery information and order details.

Payments made through our online store may be processed by third-party payment providers. MarKay Outdoors does not necessarily receive or store complete payment-card details.

Supplier-Fulfilled and Dropshipped Orders

Some products sold through MarKay Outdoors may be stored, dispatched or fulfilled by third-party suppliers.

Where necessary to fulfil your order, we may provide relevant information such as your name, delivery address, contact details and order information to the supplier, distributor, courier or fulfilment provider responsible for delivering your purchase.

This may include orders fulfilled through Dropshipzone or other suppliers used by MarKay Outdoors.

We only provide information reasonably necessary for order processing, fulfilment, delivery, returns, warranty administration or related customer service.

How We Use Personal Information

We may use personal information to:

provide and administer equipment hire;
process product orders;
process or facilitate payments;
arrange product delivery or collection;
communicate with customers;
provide customer support;
manage returns, refunds and warranty claims;
maintain business and transaction records;
prevent or investigate suspected fraud, misuse or unlawful activity;
improve our website, products and services;
understand how visitors use our website;
send marketing communications where permitted and appropriate; and
comply with applicable legal obligations.

Shopify and Service Providers

Our online store is operated using Shopify.

Information provided through the website may therefore be processed by Shopify and other service providers necessary to operate our online store.

We may also use third-party providers for functions such as:

website hosting and ecommerce;
online bookings;
payment processing;
email and communications;
delivery and freight;
product fulfilment;
website analytics;
advertising and marketing; and
business administration.

These providers may receive information where reasonably necessary to perform services for MarKay Outdoors.

Cookies and Website Analytics

Our website may use cookies and similar technologies.

These technologies can be used to operate essential website functions, remember preferences, maintain shopping-cart and account functionality, understand website traffic and performance, and measure or improve advertising.

Your browser may allow you to restrict or disable cookies.

Disabling certain cookies may affect some website features or functionality.

Marketing

Where permitted, MarKay Outdoors may use contact information to send information about our equipment hire, products, promotions or business updates.

You can unsubscribe from marketing emails using the unsubscribe option provided in those communications or by contacting us.

Transactional communications relating to an order, booking, hire or customer-service matter may still be sent where necessary.

Sharing Personal Information

We do not sell customer personal information.

We may disclose personal information where reasonably necessary to:

operate our website and business;
process an equipment hire;
fulfil or deliver an order;
process payments;
provide customer support;
administer returns or warranty claims;
work with suppliers and service providers;
protect our legitimate business interests;
investigate suspected fraud, theft, damage or unlawful activity; or
comply with a lawful requirement, court order or government request.

Security and Storage

MarKay Outdoors takes reasonable steps to protect personal information against misuse, interference, loss, unauthorised access, modification or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

We retain personal information only for as long as reasonably required for the purposes for which it was collected, legitimate business requirements, dispute management and applicable record-keeping obligations.

Accessing or Correcting Your Information

If you believe personal information held by MarKay Outdoors is incorrect or you would like to request access to information we hold about you, please contact us.

We may need to verify your identity before providing access to or changing personal information.

Some information may need to be retained where required or permitted by law or where reasonably necessary for business records or an unresolved transaction or dispute.

Children

Our equipment hire services are intended for adults.

We do not knowingly seek to collect personal information from children through our equipment hire process.

If you believe personal information relating to a child has been provided to us inappropriately, please contact MarKay Outdoors.

Third-Party Websites

Our website may contain links to third-party websites or services.

MarKay Outdoors is not responsible for the privacy practices of websites or services operated independently by third parties. We recommend reviewing their privacy policies before providing personal information.

Changes to This Policy

We may update this Privacy Policy when our business practices, website, services, technology or legal requirements change.

The latest version will be published on this page with the updated date shown above.

Contact MarKay Outdoors

For questions, requests or concerns about privacy or the way MarKay Outdoors handles personal information, please contact:

MarKay Outdoors
Mackay, Queensland, Australia

Phone: 0418 786 926
Email: mark@markayoutdoors.com.au

If applicable, information about Australian privacy rights and the Office of the Australian Information Commissioner is available from the OAIC.