Shipping And Returns

Shipping & Delivery Policy

Last updated: 25 August 2026

MarKay Outdoors supplies selected products locally in Mackay and also sells products online for delivery throughout Australia.

Some products are stocked directly by MarKay Outdoors, while others may be dispatched directly from third-party suppliers or distribution centres.

This policy applies to physical products purchased from the MarKay Outdoors online store. Equipment hire collection and delivery arrangements are explained separately below.

Australian Shipping

We offer shipping to many locations throughout Australia.

Shipping availability, cost and delivery time depend on factors including:

• the product ordered;

• delivery postcode;

• product size and weight;

• supplier or warehouse location;

• courier availability; and

• whether the delivery address is classified as regional, remote or otherwise restricted.

Some products cannot be delivered to certain postcodes.

Where a product cannot reasonably be delivered to the address supplied, we will contact you regarding available options.

Locally Stocked Products

Some products are stocked by MarKay Outdoors in the Mackay region.

Depending on the product, local pickup may be available from Pleystowe, Mackay QLD by arrangement.

Please wait until your order is confirmed as ready for collection before travelling to collect it.

Not every product displayed on our website is physically stocked at our Mackay location.

Supplier-Fulfilled and Dropshipped Products

Some products sold through MarKay Outdoors are supplied and dispatched directly by third-party suppliers.

This includes products that may be fulfilled through Dropshipzone.

Supplier-fulfilled products may be dispatched from warehouses or distribution centres elsewhere in Australia rather than from Mackay.

Because different suppliers may use different warehouses and freight providers, delivery methods and timeframes can vary between products.

If an order contains multiple products, they may arrive in separate deliveries.

Order Processing

After an order is placed, payment and order details are processed and product availability may need to be confirmed.

Processing times vary depending on the product and fulfilment supplier.

You will normally receive shipping or tracking information once your order has been dispatched where tracking is available.

An order confirmation does not necessarily mean the product has already been dispatched.

If we discover that a product is unavailable or cannot be supplied, we will contact you and arrange an appropriate solution, which may include a refund.

Shipping Costs

Shipping charges are calculated or displayed during checkout where available.

Freight costs can vary according to the product, delivery postcode, size, weight and supplier.

Some bulky or remote-area deliveries may attract additional freight charges.

Where an unexpected freight restriction or significant additional freight cost applies and cannot reasonably be calculated at checkout, we will contact you before proceeding where appropriate.

Delivery Timeframes

Any delivery timeframe displayed or provided by MarKay Outdoors is an estimate unless expressly stated otherwise.

Delivery times can be affected by:

• supplier processing times;

• courier networks;

• regional or remote locations;

• public holidays;

• severe weather;

• transport disruptions; and

• other circumstances outside our reasonable control.

We cannot guarantee delivery on a particular date or at a particular time unless that service has specifically been agreed.

If your order appears significantly delayed, contact MarKay Outdoors and we will assist with investigating the shipment.

Tracking

Tracking information will be provided where available.

Tracking may be supplied directly by MarKay Outdoors, the supplier or the freight provider.

Different products may be shipped using different freight companies, so the tracking system used can vary between orders.

Authority to Leave

Some freight providers may offer or use an Authority to Leave service.

Where a customer authorises a parcel to be left unattended, responsibility for the delivery may be affected once the courier has delivered the parcel in accordance with that authority.

Customers should consider whether their nominated delivery location is secure before providing Authority to Leave instructions.

Delivery Addresses

Customers are responsible for providing a complete and accurate delivery address and contact information when placing an order.

Please check your delivery details carefully before completing checkout.

If you notice an error after ordering, contact MarKay Outdoors as soon as possible.

We cannot guarantee that an address can be changed after an order has entered processing or been dispatched.

Incorrect Addresses and Returned Parcels

Where an order cannot be delivered because of an incorrect or incomplete address, failure to collect the parcel, refusal of delivery or another customer-caused delivery issue, additional charges may apply.

These may include reasonable:

• return-to-sender charges;

• redelivery charges; or

• additional freight costs.

We will contact you where practicable if a shipment is returned.

PO Boxes and Parcel Lockers

Some products and freight services cannot be delivered to PO Boxes or Parcel Lockers, particularly bulky or courier-delivered products.

A physical street address may be required.

If the selected product cannot be delivered to the address supplied, we may contact you to request an alternative delivery address.

Regional and Remote Areas

Delivery to regional and remote Australian locations may take longer and may cost more than delivery to metropolitan areas.

Some suppliers and freight providers exclude particular postcodes or locations.

Rather than maintaining a fixed list that may become outdated, delivery availability is determined according to the product, supplier and freight service available at the time of your order.

If you are unsure whether a large or bulky product can be delivered to your location, contact MarKay Outdoors before ordering.

Bulky and Heavy Products

Large or heavy products may require specialised freight.

Depending on the carrier and location:

• someone may need to be present to receive the delivery;

• assistance unloading may be required;

• delivery may be limited to kerbside or another accessible location;

• additional freight charges may apply; or

• delivery may not be available to some locations.

Any specific delivery requirements supplied for a product should be reviewed before ordering.

Damaged Deliveries

Please inspect your order as soon as reasonably possible after delivery.

If an item arrives damaged, incorrect or with missing components, contact MarKay Outdoors promptly.

Please retain:

• the product;

• original packaging where reasonably possible;

• shipping labels; and

• any damaged packaging.

We may request photographs or other information to help assess the issue and arrange the appropriate remedy.

Do not return or dispose of a damaged product unless MarKay Outdoors provides instructions to do so.

Lost or Missing Deliveries

If tracking indicates an unusual delay or your order appears to be missing, contact MarKay Outdoors.

We may need to investigate the shipment with the supplier or freight provider before determining the appropriate next step.

Returns and Refunds

Product returns, change-of-mind requests, faulty goods and refunds are governed by the MarKay Outdoors Refund, Returns & Hire Cancellation Policy.

Please contact MarKay Outdoors before returning any product.

Supplier-fulfilled products may need to be returned to a specific location rather than to our Mackay location.

Do not send a product back without receiving return instructions first.

Australian Consumer Law

Purchases made through the MarKay Outdoors online store may be protected by consumer guarantees under the Australian Consumer Law.

Nothing in this Shipping & Delivery Policy excludes, restricts or modifies rights or remedies that cannot legally be excluded, restricted or modified.

Equipment Hire – Collection and Delivery

Equipment hire is not shipped through our normal retail freight network.

Hire equipment is generally collected from MarKay Outdoors in the Mackay region at the agreed booking time.

Delivery of hire equipment may be available in Mackay and surrounding areas at additional cost and subject to availability.

Any delivery or collection arrangement for hired equipment must be confirmed with MarKay Outdoors.

Hire equipment must be returned or made available for collection at the agreed date and time.

Equipment hire cancellations, rescheduling and refunds are governed by our Refund, Returns & Hire Cancellation Policy and applicable hire conditions.

Contact MarKay Outdoors

For questions about shipping, delivery, tracking, damaged orders or equipment hire collection and delivery, contact:

MarKay Outdoors

Pleystowe / Mackay, Queensland, Australia

Phone: 0418 786 926

Email: mark@markayoutdoors.com.au